Privacy Policy & Data Protection

This Privacy Policy explains how Rarog Group, s. r. o. (“Company”, “we”, “us”, or “our”) collects, uses, stores, processes, and protects personal information obtained through this Website and related online services. We are committed to protecting user privacy and handling personal data in a transparent, lawful, and responsible manner in accordance with applicable data protection laws and regulations.

By accessing or using this Website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below. This Policy applies to all visitors, users, and individuals who interact with the Website or submit service inquiries through the platform.

The Website operates as an independent online platform designed to provide general information and help homeowners submit requests and get connected with independent third-party home improvement professionals. The Company does not perform, supervise, or control any services that may be provided by contractors.

  • Independent Platform: The Company does not employ contractors and does not guarantee service availability or outcomes.

  • Direct Communication: Users communicate directly with independent professionals at their own discretion.

  • No Sale of Personal Data: The Company does not sell personal information to third parties.

We may collect personal information that users voluntarily provide when interacting with the Website. This may include name, phone number, email address, property details, service requirements, preferred contact method, scheduling preferences, feedback, or support inquiries submitted through forms, email, or phone.

When visiting the Website, certain technical and usage information may be collected automatically. This may include IP address, approximate geographic location, browser type, device information, operating system, pages visited, time spent on the Website, referring pages, and cookie or tracking technology data.

Personal information may be used to operate and improve the Website, respond to inquiries, connect users with independent professionals, provide customer support, analyze trends, improve user experience, prevent fraud, maintain platform security, and comply with legal or regulatory obligations.

Limited personal information may be shared only when necessary to operate the platform and respond to user requests. This may include sharing information with independent professionals responding to inquiries, hosting providers, analytics services, communication partners, legal authorities when required by law, and professional advisors supporting operations.

The Company implements appropriate technical and organizational safeguards designed to protect personal data. While we strive to protect information, no online system can be guaranteed to be completely secure.

Personal data is retained only for as long as necessary to fulfill business, legal, and operational requirements. When information is no longer required, it may be securely deleted or anonymized.

Depending on applicable laws, users may have rights related to their personal data, including the right to request access, correction, deletion, restriction of processing, or withdrawal of consent where applicable.

This Website is not intended for children under the age of 13, and we do not knowingly collect personal data from children.

Information may be processed in countries outside the user’s jurisdiction. Reasonable safeguards are implemented to ensure secure and lawful international data transfers.

We may update this Privacy Policy periodically. Continued use of the Website indicates acceptance of the updated Policy.

Company Information:
Rarog Group, s. r. o.
Černockého 9983/5A
Bratislava – mestská časť Rača 831 53
Slovakia